I've used Yugma, WebEx, RDP, and many sorts of VNC-based solution for remote support. Each one has advantages and disadvantages. In my opinion, the one closest to the sweet-spot between ease-of-use, installation, features, cost, and platform freedom, is Yugma. The price of WebEx gives me rage. The lack of platform-independence of RDP gives me rage. The wild and hairy world of VNC'ish solutions gives me rage. With Yugma, the only thing that's hairy is the initial install. The rest is bliss.
David L. Willson
Freedom is better when you earn it. Learn Linux.
Post by Jim KinneyOK. Dream bordering on hallucinations!
The only cross-platform client will be vnc-based. It does support a
permission to remote enter option. Getting a kid to use a download
and install this app will never work because if the child can
already do that, you've found out the beginning of the problem with
their machine :-)
I would look at providing a web-based vm/thin-client for them to do
their school sanctioned work with.
On Fri, Feb 10, 2012 at 10:14 AM, Mike Lichtenwalner <
Post by Mike LichtenwalnerYes, that is the definition of support I am using.
I understand that client-less is impossible. My hope is that the
client would install automatically in the background so that
students would not need to visit one site to download/install a
client, then launch the client and verbally provide a pin of some
kind to allow the teacher/tech to access the computer. The workflow
- Student visits a website.
- Student clicks a link to initiate a support session.
- Client downloads, installs, launches, and asks if it is OK to
allow
the teacher/tech to control the computer.
Maybe this is just a dream...:-)
Post by Jim KinneyBy "support" do you mean "support of computer operations" like
how
to do
something in OpenOffice? So a student would hit a web page to
request help
and a support person can then remotely see/controll their
desktop?
In short, client-less and cross platform is an oxymoron. Each system will
require it's own method to share desktop bits.
On Fri, Feb 10, 2012 at 9:14 AM, Mike Lichtenwalner <
Post by Mike LichtenwalnerHi All,
We are a K12 district which has been offering a small selection
of virtual
classes to our high school students for several years. The
classes are
created/delivered using OSS - Moodle, OpenOffice, etc. We would
like to be
able to offer our students remote support at home if they need it. Does
- Open source
- Cross platform (Windows, Mac, Linux) for the teacher and
student
- "Client-less" (Ideally, the student would visit a website to
initiate
the remote support session - NO chance of an adult accessing the
student's
computer without his/her knowledge.)
Any and all suggestions are welcome!
Thanks!
Mike
__________________________________
Mike Lichtenwalner
Coordinator of Technical Services
Manheim Township School District
Lancaster, PA
_______________________________________________
K12OSN mailing list
https://www.redhat.com/mailman/listinfo/k12osn
For more info see < http://www.k12os.org >
--
--
James P. Kinney III
As long as the general population is passive, apathetic, diverted to
consumerism or hatred of the vulnerable, then the powerful can do as they
please, and those who survive will be left to contemplate the outcome.
- *2011 Noam Chomsky
http://heretothereideas.blogspot.com/
*
_______________________________________________
K12OSN mailing list
https://www.redhat.com/mailman/listinfo/k12osn
For more info see < http://www.k12os.org >
--
--
James P. Kinney III
As long as the general population is passive, apathetic, diverted to
consumerism or hatred of the vulnerable, then the powerful can do as
they please, and those who survive will be left to contemplate the
outcome.
- 2011 Noam Chomsky
http://heretothereideas.blogspot.com/
_______________________________________________
K12OSN mailing list
https://www.redhat.com/mailman/listinfo/k12osn
For more info see <http://www.k12os.org>
_______________________________________________
K12OSN mailing list
https://www.redhat.com/mailman/listinfo/k12osn
For more info see <http://www.k12os.org>